OVERVIEW: Duane Morris LLP, a global law firm with 900 + attorneys in offices across the U.S. and around the world, offers innovative solutions to the legal and business challenges presented by today’s evolving global markets. 

SUMMARY: This position plays a central role in driving our business development and relationship investment strategy around major clients and ensures these initiatives align with the firm’s strategic plan while taking a collaborative, team-oriented approach to working with others in the Client Development team, various Marketing & Business Development groups, and other Firm functions.

The specialist will develop a deep knowledge of the firm's relationship with multiple clients and will coordinate with the relationship partners and broader client team to develop appropriate strategies and objectives for developing the client relationship, including identifying opportunities for new business and the provision of value-added services. The specialist drives the development and implementation of a client plan and relationship development initiatives, schedules and facilitates client team meetings, monitors and analyzes financial performance, researches client developments, and shares information broadly with key lawyers. The specialist also assists in the preparation of cross-practice pitch materials, organizes client feedback interview reports, and tracks opportunity outcomes.

The ideal candidate should have the ability to think broadly and demonstrate a high level of initiative. Should be pragmatic, diplomatic and resourceful, with strong project development and management skills and a creative, solutions-oriented mindset, ideally honed in a large law firm or other professional services context.

ESSENTIAL FUNCTIONS:

• Works closely with Director of Client Development and Client Development Managers to develop annual plans with assigned client teams, and liaises directly with relationship partners to support plan execution and monitors progress against goals.
• Supports client teams in maintaining client satisfaction and growing the firm’s relationship with identified key clients.
• Organizes client team meetings, drafting/distributing notes and action plan updates, actively participate in discussions and agenda-setting.
• Conducts market and competitive intelligence research to develop an understanding of client priorities. Helps to identify opportunities with individual clients and connects appropriate firm lawyers to pursue these opportunities.
• Provides support to Client Development Managers and Marketing & Business Development Managers (MBDMs) on pitches, particularly with respect to client preferences and appropriate strategies. Coordinate pitches when cross-practice or not otherwise covered by MBDMs.
• Organizes client feedback interview reports on the firm’s work and relationships. Ensures appropriate follow-up occurs based on interview feedback.
• Provides support on other strategic marketing and business development initiatives as needed.

PREFERRED QUALIFICATIONS:

• Strong relationship-development, communication, and proactive client service skills and attitude are essential.
• 4+ years’ of experience in client service/account management or similar relevant marketing & BD experience, ideally gained within a professional services environment. Previous law firm experience is highly desirable.
• Have strong organizational skills and an ability to prioritize and complete simultaneous projects.
• Strong business sense/awareness of current events, competitive analysis/research, opportunity evaluation.
• Must be outgoing, comfortable demonstrating initiative, and able to think critically and creatively.
• High sense of responsibility, accountability, and focus on responsiveness.
• College degree required. English or other writing-intensive background helpful. Occasional travel required.

BENEFITS:

• Comprehensive healthcare, dental, vision, and prescription plans.
• Commuter, HSA and FSA spending accounts
• Short-term and long-term disability and life insurance coverage
• 401k and Pension Plan
• 20 vacation days, 11 paid holidays
• Employee Referral Bonus ($3,000.00)

EEO STATEMENT:  Duane Morris is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact Shawn Tato, HR Assistant at 215-979 1224.

DATA PRIVACY STATEMENT:  Duane Morris LLP is a limited liability partnership organized under the laws of Delaware. References in this privacy notice to “Duane Morris”, “we” or “us” are references to Duane Morris LLP and our affiliated entities. This privacy notice together with our Website Disclaimer and (if applicable) our relevant terms of business or other contract between us (if applicable) set out the basis on which Duane Morris processes your personal data (and any mandated controller/processor information). Reference in this privacy notice to “personal data” means any information that identifies, or could reasonably be used to identify, a living individual, either on its own or together with other information. Our “Website” means this website and any other websites of Duane Morris. Duane Morris is committed to protecting personal data and respecting your privacy. Please read this notice carefully to understand our practices with respect to personal data and how we treat it and how you can exercise your rights in connection with it. You should also read any other privacy notices that we give to you, that might apply to our use of your personal data in specific circumstances from time to time.

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Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job.  It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities or requirements.  In addition, Duane Morris reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time. The authority to make such changes rests with the Plan Administrator