JOB TITLE: Hardware Technician

DEPARTMENT: Information Services

LOCATION: Philadelphia

SUMMARY: The Hardware Technician’s role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all Firm hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

RESPONSIBILITIES:

· Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.

 · Accurately document instances of hardware failure, repair, installation, and removal.

 · Support development and implementation of new computer projects and new hardware installations.

· Work with end users to identify and deliver required PC service levels.

· Liaise with, and provide training and support to, end users and staff on computer operation and other issues.

· Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.

· Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.

· If necessary, liaise with third-party support and PC equipment vendors. Position Requirements Knowledge & Experience

KNOWLEDGE AND REQUIREMENTS:

· Hands-on hardware troubleshooting experience.

· Ability to conduct research into PC issues and products as required.

· Strong written and oral communication skills.

· Self motivated and directed with a keen attention to detail.

· Some heavy lifting and travel required

BENEFITS:

• Comprehensive healthcare, dental, vision, and prescription plans.
• Commuter, HSA and FSA spending accounts
• Short-term and long-term disability and life insurance coverage
• 401k and Pension Plan
• 22 PTO days
• 11 paid holidays
• Employee Referral Bonus ($3,000.00)

EEO STATEMENT:  Duane Morris is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact us at 215-979-1000.

DATA PRIVACY STATEMENT:  Duane Morris LLP is a limited liability partnership organized under the laws of Delaware. References in this privacy notice to “Duane Morris”, “we” or “us” are references to Duane Morris LLP and our affiliated entities. This privacy notice together with our Website Disclaimer and (if applicable) our relevant terms of business or other contract between us (if applicable) set out the basis on which Duane Morris processes your personal data (and any mandated controller/processor information). Reference in this privacy notice to “personal data” means any information that identifies, or could reasonably be used to identify, a living individual, either on its own or together with other information. Our “Website” means this website and any other websites of Duane Morris. Duane Morris is committed to protecting personal data and respecting your privacy. Please read this notice carefully to understand our practices with respect to personal data and how we treat it and how you can exercise your rights in connection with it. You should also read any other privacy notices that we give to you, that might apply to our use of your personal data in specific circumstances from time to time.

Data Privacy Statement

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job.  It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities or requirements.  In addition, Duane Morris reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time. The authority to make such changes rests with the Plan Administrator.