JOB TITLE:  Technical Training Manager    

DEPARTMENT: Information Technology

REPORTS TO: Technical Operations & Support Director

FLSA STATUS: Exempt

WORK SCHEDULE: Full-time

Overview:  Duane Morris LLP, a global law firm with 900+ attorneys in offices across the U.S. and around the world, offers innovative solutions to the legal and business challenges presented by today’s evolving global markets. This position will require a minimum of 4 days in the office per week per the firm’s hybrid work policy.

Summary: Change management and user adoption champion passionate about adult education, curriculum development and multi-platform training delivery who will lead the technical training programs for attorneys and staff, ensuring adoption of enterprise legal systems and firm technology.

Key Responsibilities:

• Lead, mentor, and performance manage team of technical trainers.
• Oversee the design and delivery of technical training programs for new hires, lateral attorneys, and staff, including onboarding, role based curricula, floor support, and just in time learning.
• Develop and maintain training content and documentation (e learning modules, quick reference guides, videos, and knowledge base articles) aligned with firm standards and branding.
• Coordinate training and communication for large scale technology initiatives such as document management system upgrades, Microsoft 365 enhancements, collaboration tools, and AI enabled platforms.
• Ensure training team promotes secure technology practices, reinforcing information security and data governance requirements in all user interactions.
• Manage LMS and related tools, including configuration, workflow optimization, and vendor relationships.
• Participate in budgeting and capacity planning for training programs.

   

  Qualifications:

• Bachelor’s degree in related field; equivalent combination of education and experience considered.
• 3+ years’ experience in technical training or IT support, including leadership.
• Experience in a large law or global professional services firm is strongly preferred.
• Strong knowledge of legal technology platforms such as Microsoft 365, document management systems (e.g., iManage, NetDocuments), time and billing systems, case management tools, and major collaboration platforms.
• Exceptional communication skills, with an ability to interact effectively with partners, senior leadership, and business services staff at all levels.

   

   

  Core Competencies:

• Change management
• User adoption expertise
• Instructional design
• Client‑service orientation

   

  Benefits:

• Comprehensive healthcare, dental, vision, and prescription plans.
• Commuter, HSA and FSA spending accounts
• Short-term and long-term disability and life insurance coverage
• 401k and Pension Plan
• 20 vacations days, 11 paid holidays
• Employee Referral Bonus ($3,000.00)

Accommodation Statement:  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact Nate Maxwell at 215-979-1000.

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job.  It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities or requirements.  In addition, Duane Morris reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time. The authority to make such changes rests with the Plan Administrator