Specialist sought to work in our progressive, fast paced Information Services department. The hours for this position will be 12:00 p.m. - 8:00 p.m. Will be responsible for answering, evaluating, and prioritizing service requests received via telephone, voicemail, e-mail, and in person for users’ computer performance. Performs diagnostics with user to collect information about problems to determine source of error; isolates performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables, or telephone; troubleshoots PC software problems and identifies, categorizes, and resolves application problems. The successful candidate will have a minimum of 2 years of relevant experience, a high level of proficiency with Windows 10, and must have in-depth knowledge of current MS Office applications. Experience supporting a document management system preferred. Excellent interpersonal and communication skills required. Must be able to multi-task and work closely with other team members.
Duane Morris LLP, a global law firm with 800+ attorneys in offices across the U.S. and around the world, offers innovative solutions to the legal and business challenges presented by today’s evolving global markets. We offer a competitive salary and benefits package including, but not limited to: medical, dental, 401(k) with firm match, pension, life insurance and generous PTO.